Return Request

Need to return or exchange an item? Enter your order number and billing email below to start your return. Please read the short summary of our policy below first. The full policy is on our Shipping, Returns & Refunds page.

Return Portal

Let's track your order first

How returns work

  1. Enter your order number and billing email above, choose the items you are returning and the reason, and tell us whether you would like a refund or store credit.
  2. We email you return instructions and an approved return. Please do not ship anything before then, because packages sent without an approved return will be refused.
  3. Pack the item securely in its original packaging with everything it came with, and send it back as instructed. You pay return shipping unless the return is due to our error or a defective item. We recommend a trackable, insured shipping method, because we are not responsible for return packages lost or damaged in transit.
  4. We process your refund within 2 business days of receiving and inspecting your return. It goes to your original payment method, and it can take 3 to 5 business days to appear in your account.

What we accept

  • New, unopened and unused items: returns are accepted for any reason within 30 days of delivery, for a refund to your original payment method. There is no restocking fee if you start the return within 7 days of delivery, and a 15% restocking fee from day 8 through day 30. After 30 days, items are not eligible for return. Original shipping charges are not refundable, and if your order shipped free, we deduct our actual cost to ship it from your refund.
  • Damaged, defective or incorrect items: contact us within 30 days of delivery and send photos of the item, the packaging and the packing slip. We will cover return shipping and send a replacement or issue a full refund, with no restocking fee. If an item proves defective after that, get in touch as soon as possible and we will make it right.

What we cannot accept

  • Blemished items, unless they have a functional manufacturing defect. Cosmetic blemishes are disclosed at purchase.
  • Free downloadable guides.

Canceling an order

To cancel an order, contact us as soon as possible. We process and ship quickly, and an order canceled after it is placed may be subject to a 10% restocking fee. The sooner you contact us, the better.